What happens after I place a request/order an item?
- Shypmate does not process requested items until it has been paid for. Once payment is confirmed, Shypmate will purchase item(s) within 24 hours and have it mailed directly to a Shypmate Traveler.
- Purchased items are tracked by Shypmate until they are received by a Shypmate Traveler. Shypmate guarantees 5-10 days to deliver items to shoppers after a Shypmate Traveler receives the items. Shypmate has no control over how long it takes a merchant to ship or deliver ordered items and can only guarantee the 10 day maximum delivery period once a Shypmate Traveler receives the item.
- Shypmate holds payment for the Shypmate Traveler until the package has been delivered to the shopper. The payment is released to the Shypmate Traveler once the shopper confirms receipt of the ordered items.
As a traveler, what will happen next after I post my travel listing?
- Shypmate will vet all travelers. You will receive more information about this process after you post your travel listing on www.shypmate.com/traveler
- Shypmate will purchase the item on behalf of the shopper and deliver the item to you (the traveler) for delivery to the shopper overseas. However, you will not be paid for transporting the item until Shypmate receives a receipt conformation from it's representatives.
- When you arrive at your destination, Shypmate representative's will be in touch with you for the pick up of the items after which payment is made to you.
How will the shopper receive the package at the destination?
Pick-ups depend on the city and or country you (the shopper) are located. As soon as your item(s)
arrive in the country, Shypmate representative's will contact you regarding the delivery or pick up of your item(s). Please note that you will be updated throughout the process of your delivery.
How long will it take for me to receive my item(s)?
Shypmate does not give any guarantee for an exact day you will receive your items as that highly depends on how long it takes for the merchant to get the item to us or our travelers.
However, we guarantee 5 - 10 days delivery to you from the day we (Shypmate or it’s traveler) receives your items from the merchant.
How long does it usually take to receive the items from the merchant?
Delivery estimates from the merchant depends on the merchant we are purchasing from. We wouldn’t know
for sure when we would receive the items until the order is placed. Some merchants deliver in 2 days, some in 8 days, etc.
How much do you guys charge for shipping / How much is delivery / How is the cost calculated?
Our delivery fee depends on the weight and price of the item you would like to purchase. We typicallycalculate the Shypmate delivery fee with the following formula "$4 per pound + 0.13 x price". We have a “Get Delivery Estimate” tool on the homepage
of the website.
What if I have already purchased the item / Do I have to purchase the item through Shypmate?
Unfortunately, for now, Shypmate does not deliver items that have already been purchased or items that are not purchased
through Shypmate. We do this in order to ensure the safety of our Travelers. We guarantee all Shypmate
Travelers that any items mailed to them will be purchased by Shypmate from a trusted merchant.
Do you deliver items from only the U.S./ What if I want to shop from stores outside the U.S.?
We currently only deliver items from U.S. online stores or stores that ship to the U.S. There are some
stores outside the U.S. that ship to the U.S. or have warehouses in the U.S. If the item does not ship to the
U.S. then we wouldn’t be able to match the item with a Shypmate traveler. If you are unsure whether or not
the store you would like to order from ships to the U.S. Please send us ([email protected]
) a link to the store
you would like to shop from and we will let you know if they do ship to the U.S.
Can I ship a goat / Can I buy a car through Shypmate / Can you guys deliver a house / How large of an item can I buy?
We can only deliver items that can fit into a Shypmate Traveler’s luggage space. If your item(s) is small
enough to fit into a 50 lb suitcase / luggage, and meets all the regulatory requirements, we will be able to deliver it to you.
How can I order multiple items / Can I buy more than one item?
Yes, all you have to do is add all the items to your cart using the request form found here
.After you add all your items and checkout, we will then receive all the items you would like to order and we can go ahead and make the purchase for your items.
How can I get a PayPal account / What are the steps to setup PayPal?
Please see the instructions to setup PayPal on our help page
Can I track my order after I make payment.
Unfortunately we currently do not have an automated way to track orders. We will do our best to provide
you with frequent updates regarding the status of your order from the moment the order is placed to when it ships
from the merchant up until you receive it.
What are the payment options on Shypmate
The preferred payment method for Shypmate is PayPal. Shypmate also provides other payment options for
those that do not have a PayPal account. You can pay with your local bank card, visa, mobile money etc.
For customers in Ghana, upon checkout select expressPay and you will have the option to pay with your
visa card, local bank card or mobile money.
Is Shypmate opened on the weekend / What happens when I place an order on Saturday or Sunday?
Shypmate's official office hours are Monday - Friday, 9am - 5pm EST. Our offices in Ghana.
Any order's placed outside of our business hours will be attended
the next business day.